Customer Testimonials
I appreciated they completed the proposed work on time as promised. When additional problems were uncovered, the service staff made it very plain as why it was necessary and provided a loaner to cover my inconvenience. A potentially difficult situation for me was taken care of without any hassles.
BOTCHED EVERYTHING AT FIRST - but it eventually worked out
1. scheduled parts to be put in but didn't arrive in time
2. rescheduled for work to be done but didn't get to it as shop was backed up
3. put in parts on day 4 but check engine light came on when driven
4. returned to shop and had them attach hose that wasn't connected properly
5. returned to shop again when check engine light came on and car didn't idle properly
6. Alina was ok and had to deal with backed up shop that didn't install parts correctly at first ... Read More DealerRater - Nov 12, 2026
Exceptional staff. Everyone we were in contact with during our visit, was so courteous & friendly.
Customer Service and products 10 out of 10 Zach knocked it out the ballpark. He went above and beyond my expectations.
Can in for a drivability issue the tech was not able to recreate it and there were no codes left on the system. The tech did a reset of the ECU and other items. After 5 days of driving I have not experienced the problem return. I had it at a dealer in Ohio for the same thing 1800 miles before and they said nothing was wrong, washed the car and gave it back to me. I felt more cared for from Family. However it would have been nice to get an offer to get the car washed while there.
Roger was great to work with and I love my new card. Great Experience! Would go back for another car.
Casey is a great communicator and kept me in the loop the entire time my kia soul was in for a nasty alarm sounding for no apparent reason. The troubleshooting took a bit of time & lots of patience. Casey was super helpful. I would recommend this Kia dealership and Casey in Service for any and all your auto needs. I don't want to buy a new car, but if and when the time comes Family Kia will be my choice. Thanks so much & keep up the excellent work!
Dealership was very nice with friendly staff. I felt accommodated. Stephanie, especially, was fantastic and really put in a lot of effort. I felt like the interactions were personal and not strictly transactional.
Service was done in a timely manner. The staff were all polite and helpful. The waiting area is a comfortable place to wait.
It was pleasure working with Stephanie and it was great conversation and customer service from her, her transparency and detailed explanation about the K4 and documentation details were very clear and transparent. I give 5star to ⭐️⭐️⭐️⭐️⭐️ Stephanie for great work and customer service
KIA is Awesome!!! I went in with a specific deal, car and payment range in mind and they made sure to get me exactly what I wanted.
I have previous experience with multiple dealerships. Twice with Family KIA, both were quick, friendly and professional with no high pressure sales. The vehicle requested was ready for us to inspect and compare with another.
Staff were polite and helpful. I had new tires put on. The price was good and the work was done fairly quickly. The waiting room is comfortable so I decided to wait. They did offer me the option of their shuttle service.
There should be a greeter when you walk in the service department. When walking in nobody acknowledges you and you don't know where to go. I sat and watched several people walk in an stand at the door not knowing where to go or what to do. Coden was the only one very helpful to everyone around.
A few years ago, I wouldn't be writing this but Kia's service department is great. now I needed a ton of things done to my Kia as it had mold through out it. When it was finished you couldn't tell. it ever had any mold. i was kept up to date on the progress of my car by a manager who was more than efficient. You need not hesitate in going to this dealership.
Kia was very efficient and friendly. We have found them to be very helpful. Their staff is professional and the experience was very pleasant.
Roger from Kia Family xx. Augustine was great and a pleasure to work with. Would highly recommend.
Professional, personable and efficient. Servicing is consistently within their estimated time frame. Actually saved me money by determining a costly repair suggested by another auto repair shop was not needed.
My trade in and price of new vehicle were fair, that part was quick, the paperwork didn't take more than 15 minutes, I paid the cash difference so no finance was necessary. The problem was waiting 2 hours to see the person that does the paperwork. I only seen one other person in the showroom that was buying a car and they were still there when my paperwork, I asked my sales person what is taking so long for my wife and I to be called in to complete the deal he couldn't give me an answer. The buying part ... Read More DealerRater - Oct 31, 2026
An excellent experience with my service adviser, Coben Balch. I feel comfortable visiting this dealership with people like him around to help.
Great for a dealership. I prefer to use them over any other dealership for Kia.
Service was quick. The guys were considerate of me waiting with 5 kids. I always like how the agents are not pushy.
Mike Redpath was awesome! We highly recommend him. He went above and beyond to get us the van we wanted! We really appreciate all his time and consideration in accommodating our needs. Thank you Mike for making this the smoothest car purchase ever!. Also the manager was very helpful with last minute details to make everything great! We love Family Kia! Thank you Mike and the team for making a lasting impression! Will always buy our cars from this dealer!
Great customer service and great deals, I recommend Kia family has a place to shop for a great vehicle
Everyone was very knowledgeable and friendly. Helped me find the perfect car. I am very happy!
Service was great. Explained everything but understood the price was too high for the work. Did not charge due to it just being a battery.
We were promptly greeted, given time to look around, and when we were ready to test drive/discuss Josh was connected. We were also greeted by the GM. The process was simple and fairly straightforward. Our questions were answered and we moved through negotiations and financing swiftly. When our purchase was complete and we drove away we had to turnaround right away due to a loose clip in the roof rack. While effort was given, it couldn’t be corrected at that time and the Service Dept was closed (Saturday afternoon). We were told to come back soon and have ... Read More DealerRater - Oct 29, 2026
Family Kia is perhaps the best dealership I have ever been to, from my salesperson Anthony’s knowledgeable experience and fun, thorough and professional service to all of the many customer helpers we encountered. Honestly, Anthony was our main reason for returning, as he was by far the most down to earth, engaging, energetic and KNOWLEDGEABLE salesperson we had met (and we looked for a car for over three months, from Cocoa, Orlando, Daytona, and all over Jax).
Very good shopping experience. Gabe as well as david were very helpful. Finance dude was super cool too, definitely recommend.
This was a great car buying experience. Everyone was knowledgeable and kind, which goes along way these days. They made it a fun and exciting experience. I love my new vehicle and highly recommend this dealership!
Dealing with Kia and Stephanie was great to deal with. The whole process from start to finish was simple, financing included. Did not feel pressured into purchasing which was great
Clean, well staffed, courteous employees, very accommodating, knowledgeable, not pushy with additional repairs. Price was right.
CHRIS WAS OUR SALES PERSON AND HE WAS GREAT. HE FOLLOWED UP ON EVERY ISSUE I HAD
Great service! My advisor went above and beyond to make sure I had a good experience.
Corbin is a great service advisor. Everyone is very nice and the service is fast.
They have a very helpful customer service team. They will do their best job for you.
KIA Service is on point. I appreciate the great customer service. Staff is super friendly and timely. EVERYONE IS ALWAYS READY TO HELP
Service at this dealership has been consistently excellent and the staff have been helpful and communicative.
Great service! Friendly staff! They were quick with my service and good with their customer service.
Everyone did such a great job helping me with this transaction! . They were helpful in finding me the payments I needed and a vehicle that I love. I would definitely refer to Family Kia!
The buying process was extremely easy. We called ahead to let them know what we were looking for. When we got there the salesman had a car waiting for us to look at and test drive. It was exactly the car I was hoping to find. He showed me lease and purchase options and we made our decision. Going through finance took very little time and the car was detailed and washed while we did that. Two hours after we arrived I drove off in my new car. Easy peasy.
Excellent customer service and exceptional professionalism throughout the staff. Service was completed in a timely manner.
I had an emergency where my car battery died. I had it towed into Kia without an appointment and they took my car in, did a diagnostic on my car & had it done in a couple of hours. Kudos to them for helping me out in mu time of need. Thank you!!! You exceeded my expectations. Very grateful & satisfied.
I had a great experience at Kia of xx. Augustine getting my car serviced! Everyone was helpful, professional, and made the whole process easy and stress-free. I really appreciate the great customer service and how well everything was handled. I’ll definitely be coming back and would recommend them to anyone looking for a dealership they can trust!
Service was very good and quick. Staff was courteous, friendly and professional. Our service representative was terrific!
Thankful for all the services they did and the customer service was great to me
Garret was my salesman and Toma was my finance officer and I had the best experience with them. Made it quick and easy.
Everyone was very nice. Mike guided us through our paperwork and explain everything to do with the car we were purchasing.
Excellent experience with the purchase of our new Telluride from Sidney at Family Kia! We knew the model and trim we wanted and they had one, but we do not live in the area. So Sidney and Ted (Finance) wrapped up our deal remotely and Sidney personally delivered the car to us. I was a little apprehensive about buying a car remotely but Sidney made sure we had a gorgeous detailed new car with a full tank delivered. He took us through the new car features and inspection, swapped the plates with our trade in, and drove our trade in ... Read More DealerRater - Oct 21, 2026
Jeff was a pleasure to work with on the purchase of a car for my son who is in college and far from home. I was able to take care of the transaction long distance. Shout out to Jermaine and Toma also! Thank you all!
Everyone was courteous and respectful. An answered all the questions that I had. I would recommend family a Kia to everyone that I know.
Great had no problems was quick great atmosphere friendly my first time buying a brand new car
Why do I have to leave 15 words? Can't I just pay for an oil change and give 5 stars without a love letter?
I had a very excellent experience. I loved Jayrina’s approach to her sale of the car.
The best car buying experience of my lifetime. Great people of honor and integrity. So great I purchased 3 cars from them last month!
check in was inadequate. One person checking in who did not announce herself and 3 persons inside sitting behind the computers.
The service was prompt and all of my questions were answered and my concerns addressed.
Friendly, efficient, great service from Zach. Phenomenal deal. Very happy with this dealership and the way everything went
The staff are all very helpful and professional. I'm happy with the service I received.
Casey is our go to for service. Always makes the process smooth and transparent. Appreciate you Casey!
Both Zach and Jeff made this experience great. I appreciate their professionalism and understanding of my time. I will recommend.
Very attentive and worked well with me on my purchase. Both he and Blake Brennan were patient, receptive and wonderful to make the purchase as hassle free as possible.
Matthew was wonderful and gave me excellent service and a discount for the previous trouble that I had at the dealership
Easy to book service with great communication. Car was done on time. Has a service plan that worked out well
Zachary is truly exceptional and went above and beyond to get us in our new beautiful 2026 Kia Sportage. We highly rate his service
I was genuinely impressed with the service center’s welcoming atmosphere, complete with cozy seating and a peaceful setting. My vehicle was ready right on time, making the entire experience smooth and enjoyable.
No. They have the wrong email. I've asked and they won't stop emailing me.
Anthony was so helpful,he got me a great price for my trade in. He explained the differences between used car years. This is the 2nd Kia we have purchased from Family Kia.
I am incredibly thankful for how amazing the team at FamilyKia was. They really put my needs first, and got me exactly what I wanted and needed. Thank you JC and the FamilyKia team!
I tried to leave without buying a car, but they weren’t having it. Made me an offer I couldn’t refuse. Good experience! Five stars for Maui Mike, too!
The salesman I was working with was amazing but Financing person was a nightmare. He made me feel bad about buying a car and I was inconveniencing his day. I have never felt worse spending 20k in my life.
Stephanie provided what was probably the best dealer experience we’ve ever had. Fantastic price and even better service. Would highly recommend her and the team
So when I made my service appointment I was never told that there would be $100 service fee until I got there. I waited for hours had to keep asking why it's taking so long. The CSR didn't know and had to go physically check why. My car was never fixed instead I have to wait for parts but paid ahead for them . My card was charged twice and took a week to get the money back into my account by my bank bc y'all wouldn't cancel the transaction properly. Of I didn't need this part ... Read More DealerRater - Oct 3, 2026
Pleasant staff and good service. Took care of my recalls and other issues quickly. It was easy to get an appointment.
Honest customer relations and earnest caring for the vehicle and person there for service are strong points at this dealership
Josh was a pleasure to work with. Low key without any pressure on customer. He is an asset to Family KIA. From general manager on down made you feel welcomed and comfortable
The team at family kia was exceptional and professional on all levels. Casey was great.
They took care of me rather quickly and I was back home in less time than I expected considering they were very busy. Thanks alot Family Kia team!
The team at family kia was exceptional and professional on all levels. Sid was great
Dependable Courteous Friendly Honest Professional Refurbished sales and waiting areas Competent Not stereotypical sales staff
Will was a very polite + informative service rep !! I had a little upset with the level of my oil in the oil change but they are definitely taken care of that tomorrow.
Was a great experience, they worked out a deal that I could afford and got me my beautiful 2027 Telluride!
Very good to work with and was patient with me throughout the entire process. Will definitely recommend.
Casey was great, keeping me updated. Quick service taking care of recall. Great waiting area.
Sometimes it was difficult to reach people by phone and receive quick replies, but the staff was professional and thorough. I bought the car online/unseen . I received a very nice, clean car with low mileage. The Carfax report was detailed, up to date and impressive.
I experienced a few issues during the purchase of my new car. I am very happy with the seltos and just got back from a road trip. The details of the issues are still not settled but I hope they can be resolved. I have had sent emails to both finance manager and the sales manager who I hope can help solve this problem . This is my fourth new Kia purchase since 2016
Friendly, knowledgeable, and professional. Had no intention of buying a car and the team helped guide us the entire way. Looking forward to building a lasting relationship there.
Excellent experience with all members of the Family KIA staff! Mike was the best. He helped with a clear understanding of all the new options on the Niro.
From the time I walked in everybody was friendly and helpful Sydney was my salesman, he was very knowledgeable about the car I was looking for, and kept me informed until it came in. He went above and beyond to make me happy. the sales manager was very nice also, and then another salesman named Anthony was great ! They spent time with me so I can learn my car . I'm still not 100% there yet but they told me to come back anytime and they will help me learn the new computer stuff . everybody there was super nice, t o ... Read More DealerRater - Sep 18, 2026
They were great at helping us find a car that fit our needs and made the entire process easy and stress-free.
Jose was very professional. Pleasant personality. Great experience buying 2024 kia soul. The financial part was explained in detail.
My service worker was fantastic he really helped me out and we accomplished everything and he was polite
JC excellent salesman. Kia, I don't like add on sticker policy put on vehicles. Should be eliminated IMO.
I had a great experience with Family Kia from start to finish. The entire team was professional, friendly, and very helpful throughout the process. The delivery process was smooth, and I’m very happy with my new Kia Telluride Hybrid X-Line SX. Special Thanks to Sidney in helping overall process.
Courteous, professional service. Prices are getting out of hand for oil change and tire rotation. May have to seek more reasonably priced alternatives.
The sales staff did a great job! Was handled quickly and service item identified and repaired with warranty! Thanks!
Brought my Telluride in for a recall. Casey was professional and courteous. The technicians performed the work without issue, the work was done quickly and efficiently. I would recommend this dealer and shop.
Helpful Caring Honest Trustworthy Friendly Class Act Professional Ethical Welcoming Knowledgeable Service Oriented Courteous United
I was able to find a color and trim combination that I liked in stock. They completed the transaction the same evening.
Great support through the purchase process. Actual delivery of the car was disjointed but fast.