Customer Testimonials
Great service and Sandy is a great mechanic she did a lot and got us back on the road to a much smoother ride. Also, Thomas is a great asset to your service department
Family Kia surprised me, excellent deal, excellent sales team. The deal was professional and courteous at all times, no pressure, took a bit of back and forth but we got there, Gabe and Zach were great to work with.
Gabe the sales person was amazing! He was patient and very thorough. Very knowledgeable about Kia. I will definitely recommend and come back to see Gabe again. Jeff’s initial attitude was very rude. Which almost made me leave and go to another Kia dealership but Gabe was able to smooth over the situation.
I worked with Michael Redpath and this score belongs to him, not Wayne Acosta. He was Amazing! We did the deal over the phone. My Van was in the service department so he was able to go appraise it for my trade in and work out the deal on the new van. We came in later, did some paper work and moved over our personal items from the old van to the new. He sat with us for 30 mins to show us all the new features on the new van. It was a great experience and has set a new ... Read More DealerRater - Jun 3, 2026
Tamas was polite and informative. Vehicle was in for an A/C issue. They were able to diagnose rather quickly. Due to what needed to be done to car for the repair, it had to stay at the shop for a couple days. They were able to set me up with a rental car from a local place and shuttle me there to get the rental. Few days later, my car was ready and the A/C runs like new.
Avoid Family Kia of St. Augustine – Predatory Sales Tactics
I strongly advise against doing business with Family Kia of St. Augustine. As a military veteran, I was subjected to a series of deceptive, predatory sales tactics while attempting to purchase a 2026 Kia K4 GT-Line.
My experience included:
Deceptive Pricing: They attempted an artificial $2,495 markup over MSRP and refused to honor their own website’s advertised "Sale Price."
Withholding Discounts: Management omitted a $500 military rebate, forcing me to point it out.
Equity Stripping: They manipulated trade-in numbers to zero out my positive equity, ignoring fair market value.
Excessive Fees: ... Read More DealerRater - May 30, 2026
JC was very responsive and timely with his responses. He did whatever he could to make me happy. I was extremely excited about getting this new vehicle. I had to go outside of my area to find this vehicle even though there are 2 Kia’s here. Thank you to JC and Famiky Kia for delivering me the vehicle I wanted. Very pleased!
Great quality service! Providing me a loaner vehicle was a game changer. Keep up the great work!
Thomas got me in on time and out the door as promised. He was professionals and courteous.
My sales person was Alison. I already sent a very long detailed message, but I guess it didn’t go through. She was very kind. She was easy to talk to. She was down to earth she made me feel comfortable unlike a lot of male narcissistic, demeaning sales people can sometimes be. Tony needs to get off his high horse calm down. I know he’s busy that day but we’re spending a lot of money and he needs to treat each person like he has plenty of time to help them. I was there five hours felt ... Read More DealerRater - May 27, 2026
Great service. My tech, Tamas, was very friendly and gave me a very accurate estimate for the service I was having performed. Clean facility and the service was done quickly and accurately.
Wayne was very helpful and was patient in answering all of my questions. He made the process easy.
Allison and Wayne were great. Not pushy at all and listened to my needs/wants. They worked hard in order to get me into a vehicle that met those needs and my budgeted payment.
Mike was a very helpful salesperson. He was low pressure and a very good listener. Wayne was great too.
Destinee prepared the basis for a used vehicle sale.We were dicscussing the down payment.I never received a call back regarding that.The next day I received a text saying the vehicle was sold.Very bad customer service and obviously not very great at following up.Made my credit score drop for nothing.Very dissapointed.
Great! They were very accommodating to my schedule. They made sure every thing was good with any updates.
They are great! Always nice and accommodating! I wouldn’t want to go anywhere else
The Kia Family in St. Augustine was very friendly and knowledgeable about the decision making process.
The service advisors at Family Kia are always helpful and keep you up to date on your service. Casey, Lou and Coben are the servie advisors that are very helpful and see to it that the work is done on time. I usually deal with Casey who is exttremly helpfull and courteous.
Gabriel Excellent Sales person. Easy to handle financial agreements. Extremely knowledgeable and friendly with taking care of customers
Communication was great. Light replacement was completed in a timely manner. Like the new waiting area.
Thank you for your professionalism, kindness, honesty, and exceptional service during my outstanding Kia experience.
Our car was towed there because engine seized. Under warranty everything was done plus some extra that we paid for. They tried to sell us new tires because the car vibrated. The car pulled to the right and vibrated. It did not do this before going into Kia’s shop. Turned around and brought it back for pulling and they fixed it and said the alignment machine had to be serviced. We paid for an alignment and still don’t know if it’s good. I had the tires checked elsewhere, wear was good they just needed balancing, not new ... Read More DealerRater - May 16, 2026
Family KIA provides quality customer service. Associates are professional and provide timely feedback when having work completed and providing next steps.
Everyone was friendly, service was started on time and finished on time .completely satisfied,very happy
We would not have bought the car from anyone but Richard Brannan. He made buying a car actually enjoyable. No pressure or strong arming. He and Wes were honest, clear, not pushing for a sale but listened to our needs and gave us the information we needed to make a decision. I will call Richard when its time to buy another car.
MY SELL PERSON WAS JC. VERY NICE, ANSWERED ALL MY QUESTION ABOUT THE AUTO. NO PROBLEM WITH HIM. IT WAS NOT HIS FAULT I WAS THERE 5 HOURS BEFORE MY DEAL WAS COMPLETED. IT WAS HIS SALE MANAGER BEING THE PROBLEM. JC 'S HANDS WAS TIDE. I KNEW WHAT OTHR DEALERSHIPS HAD OFFERED ME.
I WAS SHOCKED AT THE COMMENTS THE FINANCE MANAGER ADAM LEVINSON SAID TO ME WHEN I WENT IN HIS OFFICE AFTER WAITING ANOTHER HOUR.
I WILL NOT PURCHAED ANOTHER VECHICLE FROM FAMILY AND THIS WAS MY MY SECOND TIME OF PURCHASING A CAR FROM THEM.
ETHEL DELORES ... Read More DealerRater - May 10, 2026
Everyone very professional and helpful had oil change and tire rotation all went well and they fixed all recall items
The process was super easy, they were faster than I had originally thought. Great waiting area with some snack options. Checkout was very informative. They go through every part of the inspection and tell you what you need to keep an eye out for.
I love the new building and of course the service and people are awesome! Perfect! Been a customer since 2012 and my family much longer!
Friendly, timely, and efficient service. Pretty much what you hope for, but rarely receive... highly recommend!
Service was prompt and Coben was friendly and helpful. I have no complaints at all.
Anthony was super helpful and informative - he made the buying process super easy, and explained the steps thoroughly and thoughtfully!
Fast & Efficient & Convenient Location in Saint Augustine . The Service Department is great as well ! Thanks Family Kia !
Richard, Wes, Jeff and Mike are first class professionals. Great to work with. Definately recommend.
In the market for a new car and Mike Redpath was very helpful on the phone! Will def be asking for him when I’m ready to buy!
Always friendly service. They take time to explain everything and do it all in a timely manner.
Bought used truck from them, first time we drove it multiple things wrong and needed towed to mechanic. No, It wasn't certified and yes realize.took a chance but first time we drove it? Passed all their inspections prior to purchase.
Professional staff, on time service, and good communication. A positive experience. I will be back!
Zack was great handled his business and had the truck ready in and out. Very respectful and returned every text message. Great guy to buy a vehicle from the dealership needs more salesperson like him.
We are glad one of the person name is Steve Delacampa , he’s the greatest person and really help my son situation with his credit . Thank you Steve. D
Everyone at the Family KIA dealership was very nice. Mr. Brannan was very kind, friendly and helpful. The finance team paid attention to what I was able to pay and found the right deal for me.
I was very upset it took 3 and a half hours to do an oil change and it took me 4 calls to the shop and one voicemail to get a call back
I was very satisfied with the service and the assistance provided from the attendant he was extremely helpful
This was the best experience I have had getting my oil changed. On time. Quick. Helpful. I couldn’t ask for anything better.
Casey was very attentive and easy to work with when we took our Telluride in for warranty work.
Staff very cordial and knowledgeable and they keep the waiting room hospitable, clean, and stocked with what you need while you wait.
Very knowledgeable, courteous and helpful. Takes the time to explain and go over everything. Always welcoming.
Family Kia of St. Augustine demonstrated an exceptional standard of professionalism and efficiency throughout my visit. Although I arrived an hour ahead of my scheduled appointment, I was received promptly and assisted with remarkable courtesy and precision. The quality of their customer service was further complemented by an outstanding waiting area, one of the most comfortable and well-appointed I have encountered in any service establishment.
It is, in fact, it is almost regrettable that I purchased my Kia Soul at another dealership, since they were equally as nice, as the level of care and attentiveness displayed here suggests I would ... Read More DealerRater - Apr 21, 2026
The swrvice people were just great. Everyone Was quite interested in replacing my new transmission. Thanks
Made buying my car an easy and stress free experience. Very satisfied with everyone I dealt with
Was towed in for a flat. It lost air fast so they said I need to buy a new tire. Never looked for the leak. Had to pay for a second tow home and took the flat to where I bought it two weeks ago. It had a puncture in the tread they fixed in 20 minutes, free. I'm out over $180 for the tow. Thanks ☹️
Everyone was informative, personable and accommodating. Coben was a pleasure to deal with. He answered questions and was easy to talk with, also displaying a sense of humor. The work was completed in about an hour. Nothing but good things to say about Family Kia, its employees and the quality of their brand and service department.
Clean waiting area with free snack and drinks. The service was good and fast. I like it!
I am dealt with fairly and honestly. My car is serviced in a timely manner. The service representatives are friendly and knowledgeable.
They did great from the first contact at service desk to getting everything I needed done which was a lot to leaving in just 3 hours. Great team
The service was made more personal and was quicker than usual. I was kept informed and advised about the priority of the additional suggested services.
Very prompt and accommodating. They dont try and pressure you into purchasing services you dont need.
The dealership was very honest and upfront with me. The negotiations for the out the door price were also very truthful and fair, finding a good middle ground between us. They even came in with a better rate than I had obtained through my credit union. It was nice to have a positive dealer experience after dealing so many bad ones. I’m definitely putting them at the top of our shopping list for our next vehicle.
I went in and spent my birthday at the dealership and they were nothing short of amazing. Richard my car salesman made me feel so heard and understood. With my husband being out of town due to work, he had so much patience and was just all around AMAZING.
Working with this dealership was an absolute pleasure. They were open to negotiating over the phone and made the process super smooth once I came in to buy the car. There were no hidden fees and they didn’t try to pressure me into unnecessary add ons or additional warranties. I have already started recommending them to my friends for future car purchases and I will use them in the future!
Great service and communication, I appreciate the review of best offer available to me. Thanks!
Friendly and courteous fast and thorough not overly pushy but willing to make a sale
Always neat; always prompt attention; always personable. Explanations and recommendations always clear. Prices are generally higher than local mechanics, but I’m more comfortable with genuine parts and guaranteed workmanship. Purchased the car here and maintained continuity of service.
I feel I need to visit another location for service, ive never had great service at family Kia, thinking all they care about how much money they can drain out of their customers.
Awesome service, came in unexpectedly for a problem. They took care of it quickly and professionally.
Am impressed at the rapidity it took for your team to fix a factory recall on my vehicle. I am a faithful KIA type of guy. Coben Balch Service Rep deserves a Five star rating, kept me informed on the progression of the work that needed to be done.
They forgot the sticker after oil change. They offer a car wash. Outside only. They used no water just swirled used a dry cloth. It was worse after pick up. I also didn't get the check list of what they did. The one that tells use how much use on tire, how the brakes look. They had the car for 2 and half hour. That was with an appointment.
Amazing service honoring the name of the place, me and my wife really felt like we were treated like family. Thank you giving me a chance to make her happy buying the Telluride she wanted.
Awesome service department had no appointment with them yet they got us in and took care of what we needed
Thumbs Up....Service Dept getting better all the time from when it was great in the past.
Hassle free process with Anthony. He took the time to listen and understand my budget, he also worked with me and my schedule to set up an agreeable time to view the vehicle. No gimmicks or haggling to upsell, very transparent with pricing and fees. The entire dealership staff was welcoming and personable. Great experience all around. Thank you!
All work was accomplished, professionally, and very happy with the service. Just curious….On my previous oil change, I received a complementary car wash and vacuum. But I did not get one this time.
Friendly timely efficient will come back from down south moved in area so first visit to service at family Kia so made a great impression
Good service and clean dealership. Family Kia has always done service on my present vehicle and it's running great!
Service center is very friendly, professional, and explained everything in a way that I could understand. Corben was great!
The salesman was very thorough and answered all my questions honestly and professionally. Great job! I noticed a difference in my car as soon as I took off.
Coban was very polite and explained everything well and we very respectful and not patronizing at all!
Smooth process. Mike Redpath was my salesperson. Got a good trade value and we made a deal.
Service on my car is always pretty quick and the staff is great, knowledgeable and friendly.
After 22 years with this dealership I WILL NOT BE BACK!!! This was the second time service sent me on my way without completing the job and put my safety in in harms way.
Family KIA was very professional and straight forward with my trade in and the purchase of my new Telluride. When I should up to pick up my new Telluride the paperwork was ready and the process was simply. My salesman Richard took the time to set up my new KIA Connect as well as cancel the balance of my prior description which resulted in a rebate. Richard also set up my Bluetooth and transferred window stickers from my old vehicle. Overall I was very pleased with the process and would recommend Richard and Family KIA. Best Regards, David Pinette
Great customer service, great experience. Family first environment. Pricing is great and inventory options were great.
they have no idea who works in the service department and couldn't send information to the correct phone number. also couldn't get the name on the account correct either. extremely over priced parts.
Great to deal with. Everyone is friendly. Nice waiting room. They even washed the car
Waiting area, for maintenance services, is relatively small. Not much space to drive out due to the parking placement.
We loved our experience:). JC treated us wonderfully:). It’s our second Kia. Very happy
From the first email response from Frank to the first associate, Stephen De La Campa who greeted me on the lot and connected me with my new car to the supervisor approving my requests to the finance officer finishing the deal everyone was great! I had the best car buying experience that I have ever had, Thank you guys great work
Who is Jeff Brewer? I worked with Stevie D. Stevie D worked with me to get a great deal on a 2026 Kia Carnival EX for my family of 4.
The preparation before we got there was outstanding letting me to concentrate on the deal at hand - Best experience to date ever.
Thanks Thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks thanks
Robert was very friendly and worked out to get me and my family a great deal.
Great dealership to work with! Friendly and professional staff helped us get the car we wanted. Highly recommend Family Kia!
I purchased my new 2025 Kia Soulmate from Michael Redpath. I set up my appointment for myself and my son-in-law to test ride the Soul for me and he was testing the 2026 Telluride. We both purchased the vehicles we test drove. Thank you Family Kia for making the purchasing experience easy; even with your new sales center under construction. Bill Jones
Great place to have your KIA, or any other brand serviced. Nice new waiting area with drinks & snacks.
This dealership has been amazing. I filed bankruptcy and needed a car. They were very understanding and got me in a car that I could afford the same day. The staff are all very friendly. Thank you Kia for treating me like family!
Service is friendly and always keeps you informed of your car's progress. Because of the renovations traffic in the service area can back up. Hopefully this will improve once all the construction is done.
Dealership looked rundown. Simple oil change took one hour. I had an appointment. The people I spoke with were pleasant enough . I won't go back.
Mike was patient, knowledgeable, and helpful in assisting me with the best option for me.
anthony was very good. he made car purchasing easier as negotiating was done by text