Customer Testimonials
It was my visit to the service department since I purchased my new Kia..The service team was wonderful, my service was completed quickly and on time.
The work was completed on time. The bill was lower than the estimate. 👍 Thanks everyone.
Great dealership clean place very helpful don’t rush people let them look around no pressure
Tamas was great! He got me in and out right away. I will definitely be using Family Kia for all my car needs.
It’s the only place I’ve ever had my car serviced and I’m very satisfied with the dealer
The front office people were very helpful and answered my questions regarding my car and the recall on it.
Well organized and friendly staff. Found a recall I wasn't even aware of and ordered the parts for me. Clearly laid out recommended service items without any pressure.
They have always been professional and courteous, and kept me updated on the status of my service
Everyone we interacted with was very friendly and helpful. Appreciated the no pressure approach, especially in the Finance Department where pressure to add options is very common. The Finance Mgr quickly confirmed my lack of desire to pursue any additional add ons and moved to completing the paperwork.
Great service friendly answered all the questions that I had very clean and organized would recommend
Well done! Please take me off off autopay since I’m a car owner now
A fantastic experience with Family Kia and working with sales department. Very pleased with the purchase.
My purchase was an easy experience it went smoothly and quick! My salesman was great!
Very happy with this dealership. I wish I bought my car from family kia Thank you Daytona kia- the worst
Anthony was great to work with. Very communicative, easy to talk to and always available.
family like atmosphere , very friendly and knowledgeable. I recommend all my friend and family purchase Kias
On Friday, June 12, 2026, I purchased a 2021 Kia Telluride from this dealership, paying the full purchase price in cash. The vehicle was represented as fully inspected, safe, and roadworthy. However, within 48 hours of purchase and after driving fewer than 65 miles, the vehicle experienced a serious mechanical failure.
On Sunday, June 14, 2026, the vehicle lost acceleration twice while being driven. During one of these incidents, my husband, our four young children, and I became stranded in live traffic within a single lane construction zone with no safe location to pull off the roadway. Traffic began backing up behind us while we sat unable ... Read More DealerRater - Jul 5, 2026
I’ve been coming to this department for a few years. They always take me in & figure out quickly every situation that comes up with my Niro. Very friendly staff. The overall process is quicker than previous service departments. I have no complaints. It’s a clean & comfortable place to wait for my car.
Very nice, friendly dealership with a small-town feel. The sales team knows their product and went out of their way to ensure I had a good experience. I'll definitely visit them again when I need another car.
Richard Brannan was amazing to work with. Went above and beyond for both myself and my daughter. Made it easy and hassle free. I jave now bought 3 cars here and will continue to do so. Casey is always helpful and professional in the service department as well. Always a great experience xx this dealership!
Took my Carnival in for a recall check and tech broke my car. I was treated like it was my fault you had to rent me a car and like I was in the way.
Friendly mechanics offer quick, customer-focused auto repairs with easy scheduling and genuine, honest service
Modern dealership. Professional, kept me up to date on the status of my service work
My salesman is Michael Redpath, who was not included in your Sales Dept. dropdown box. I rate Michael 5 stars!
Richard was amazing ready to help and get you the best deal possible, the finance department really helped me reach what I was looking for. Great team!!
The on-line reservation site evidently did notwork, and when I arrived for what I thought was my appointed time, the staff did not expect me. I was allowed to stay for service anyway, but my stay was much longer than it should have been.
The employees are always friendly and easy to communicate with. The service department is very competent.
I appreciate Coben’s good advice and guidance He answered all my questions. Very professional and knowledgeable. Thanks so much Coben!
Love my new 2027 Kia Seltos ,thanks to Jeff for his help finally getting my tinting & coating done on my new car .
Service manager Lou and his son are are awesome additions to your dealership. Friendly and helpful. Promises made and promises keep. Thank you.
Very attentive staff who are helpful and transparent with every step of the process. Even texted me with updates regularly to let me know if the time for pick up might be longer than expected. Good service!
Got an oil change tire check and new windshield wipers. Everything was ready when I drove in and was done quickly and efficiently. Got some good car maintenance advise also. Great experience all around from a great dealership.
Had an oil change done and the experience was great. The representative was very nice and professional, and the service was completed quickly. Fast, friendly service!
coben did fantastic as my service advisor. even though i am coben i still think im pretty fantastic. Holla at me
No pressure sales. Listened to us! Great job! Fun shopping - thank you Stephanie and Wade!
Great customer service! Amazing people and very helpful. Thank you JC, Gabe, Tristan, and Anthony for going above and beyond
Overall a solid experience. Their website provides all the information needed to ensure they have the vehicle you want on their site. I wish we could just bypass the "car sales" game but I realize that's just not how the industry works. Still, we love our Sportage and feel like we got a great deal.
The AI answering service does not leave messages for the service office people to call you back. Rang 3 times and left a message over a few days and had no calls back. Frustrating as I then had to drive to Kia to make an appointment for the next day...use a person to answer the phone !
Quickly in and out with all services provided AT A good price. Nice waiting room with amenities provided.
Great service, comfortable waiting room, fair prices, spent time explaining my options, I felt they were honest.
Great service and Sandy is a great mechanic she did a lot and got us back on the road to a much smoother ride. Also, Thomas is a great asset to your service department
Family Kia surprised me, excellent deal, excellent sales team. The deal was professional and courteous at all times, no pressure, took a bit of back and forth but we got there, Gabe and Zach were great to work with.
Gabe the sales person was amazing! He was patient and very thorough. Very knowledgeable about Kia. I will definitely recommend and come back to see Gabe again. Jeff’s initial attitude was very rude. Which almost made me leave and go to another Kia dealership but Gabe was able to smooth over the situation.
I worked with Michael Redpath and this score belongs to him, not Wayne Acosta. He was Amazing! We did the deal over the phone. My Van was in the service department so he was able to go appraise it for my trade in and work out the deal on the new van. We came in later, did some paper work and moved over our personal items from the old van to the new. He sat with us for 30 mins to show us all the new features on the new van. It was a great experience and has set a new ... Read More DealerRater - Jun 3, 2026
Tamas was polite and informative. Vehicle was in for an A/C issue. They were able to diagnose rather quickly. Due to what needed to be done to car for the repair, it had to stay at the shop for a couple days. They were able to set me up with a rental car from a local place and shuttle me there to get the rental. Few days later, my car was ready and the A/C runs like new.
Avoid Family Kia of St. Augustine – Predatory Sales Tactics
I strongly advise against doing business with Family Kia of St. Augustine. As a military veteran, I was subjected to a series of deceptive, predatory sales tactics while attempting to purchase a 2026 Kia K4 GT-Line.
My experience included:
Deceptive Pricing: They attempted an artificial $2,495 markup over MSRP and refused to honor their own website’s advertised "Sale Price."
Withholding Discounts: Management omitted a $500 military rebate, forcing me to point it out.
Equity Stripping: They manipulated trade-in numbers to zero out my positive equity, ignoring fair market value.
Excessive Fees: ... Read More DealerRater - May 30, 2026
JC was very responsive and timely with his responses. He did whatever he could to make me happy. I was extremely excited about getting this new vehicle. I had to go outside of my area to find this vehicle even though there are 2 Kia’s here. Thank you to JC and Famiky Kia for delivering me the vehicle I wanted. Very pleased!
Great quality service! Providing me a loaner vehicle was a game changer. Keep up the great work!
Thomas got me in on time and out the door as promised. He was professionals and courteous.
My sales person was Alison. I already sent a very long detailed message, but I guess it didn’t go through. She was very kind. She was easy to talk to. She was down to earth she made me feel comfortable unlike a lot of male narcissistic, demeaning sales people can sometimes be. Tony needs to get off his high horse calm down. I know he’s busy that day but we’re spending a lot of money and he needs to treat each person like he has plenty of time to help them. I was there five hours felt ... Read More DealerRater - May 27, 2026
Great service. My tech, Tamas, was very friendly and gave me a very accurate estimate for the service I was having performed. Clean facility and the service was done quickly and accurately.
Wayne was very helpful and was patient in answering all of my questions. He made the process easy.
Allison and Wayne were great. Not pushy at all and listened to my needs/wants. They worked hard in order to get me into a vehicle that met those needs and my budgeted payment.
Mike was a very helpful salesperson. He was low pressure and a very good listener. Wayne was great too.
Destinee prepared the basis for a used vehicle sale.We were dicscussing the down payment.I never received a call back regarding that.The next day I received a text saying the vehicle was sold.Very bad customer service and obviously not very great at following up.Made my credit score drop for nothing.Very dissapointed.
Great! They were very accommodating to my schedule. They made sure every thing was good with any updates.
They are great! Always nice and accommodating! I wouldn’t want to go anywhere else
The Kia Family in St. Augustine was very friendly and knowledgeable about the decision making process.
The service advisors at Family Kia are always helpful and keep you up to date on your service. Casey, Lou and Coben are the servie advisors that are very helpful and see to it that the work is done on time. I usually deal with Casey who is exttremly helpfull and courteous.
Gabriel Excellent Sales person. Easy to handle financial agreements. Extremely knowledgeable and friendly with taking care of customers
Communication was great. Light replacement was completed in a timely manner. Like the new waiting area.
Thank you for your professionalism, kindness, honesty, and exceptional service during my outstanding Kia experience.
Our car was towed there because engine seized. Under warranty everything was done plus some extra that we paid for. They tried to sell us new tires because the car vibrated. The car pulled to the right and vibrated. It did not do this before going into Kia’s shop. Turned around and brought it back for pulling and they fixed it and said the alignment machine had to be serviced. We paid for an alignment and still don’t know if it’s good. I had the tires checked elsewhere, wear was good they just needed balancing, not new ... Read More DealerRater - May 16, 2026
Family KIA provides quality customer service. Associates are professional and provide timely feedback when having work completed and providing next steps.
Everyone was friendly, service was started on time and finished on time .completely satisfied,very happy
We would not have bought the car from anyone but Richard Brannan. He made buying a car actually enjoyable. No pressure or strong arming. He and Wes were honest, clear, not pushing for a sale but listened to our needs and gave us the information we needed to make a decision. I will call Richard when its time to buy another car.
MY SELL PERSON WAS JC. VERY NICE, ANSWERED ALL MY QUESTION ABOUT THE AUTO. NO PROBLEM WITH HIM. IT WAS NOT HIS FAULT I WAS THERE 5 HOURS BEFORE MY DEAL WAS COMPLETED. IT WAS HIS SALE MANAGER BEING THE PROBLEM. JC 'S HANDS WAS TIDE. I KNEW WHAT OTHR DEALERSHIPS HAD OFFERED ME.
I WAS SHOCKED AT THE COMMENTS THE FINANCE MANAGER ADAM LEVINSON SAID TO ME WHEN I WENT IN HIS OFFICE AFTER WAITING ANOTHER HOUR.
I WILL NOT PURCHAED ANOTHER VECHICLE FROM FAMILY AND THIS WAS MY MY SECOND TIME OF PURCHASING A CAR FROM THEM.
ETHEL DELORES ... Read More DealerRater - May 10, 2026
Everyone very professional and helpful had oil change and tire rotation all went well and they fixed all recall items
The process was super easy, they were faster than I had originally thought. Great waiting area with some snack options. Checkout was very informative. They go through every part of the inspection and tell you what you need to keep an eye out for.
I love the new building and of course the service and people are awesome! Perfect! Been a customer since 2012 and my family much longer!
Friendly, timely, and efficient service. Pretty much what you hope for, but rarely receive... highly recommend!
Service was prompt and Coben was friendly and helpful. I have no complaints at all.
Anthony was super helpful and informative - he made the buying process super easy, and explained the steps thoroughly and thoughtfully!
Fast & Efficient & Convenient Location in Saint Augustine . The Service Department is great as well ! Thanks Family Kia !
Richard, Wes, Jeff and Mike are first class professionals. Great to work with. Definately recommend.
In the market for a new car and Mike Redpath was very helpful on the phone! Will def be asking for him when I’m ready to buy!
Always friendly service. They take time to explain everything and do it all in a timely manner.
Bought used truck from them, first time we drove it multiple things wrong and needed towed to mechanic. No, It wasn't certified and yes realize.took a chance but first time we drove it? Passed all their inspections prior to purchase.
Professional staff, on time service, and good communication. A positive experience. I will be back!
Zack was great handled his business and had the truck ready in and out. Very respectful and returned every text message. Great guy to buy a vehicle from the dealership needs more salesperson like him.
We are glad one of the person name is Steve Delacampa , he’s the greatest person and really help my son situation with his credit . Thank you Steve. D
Everyone at the Family KIA dealership was very nice. Mr. Brannan was very kind, friendly and helpful. The finance team paid attention to what I was able to pay and found the right deal for me.
I was very upset it took 3 and a half hours to do an oil change and it took me 4 calls to the shop and one voicemail to get a call back
I was very satisfied with the service and the assistance provided from the attendant he was extremely helpful
This was the best experience I have had getting my oil changed. On time. Quick. Helpful. I couldn’t ask for anything better.
Casey was very attentive and easy to work with when we took our Telluride in for warranty work.
Staff very cordial and knowledgeable and they keep the waiting room hospitable, clean, and stocked with what you need while you wait.
Very knowledgeable, courteous and helpful. Takes the time to explain and go over everything. Always welcoming.
Family Kia of St. Augustine demonstrated an exceptional standard of professionalism and efficiency throughout my visit. Although I arrived an hour ahead of my scheduled appointment, I was received promptly and assisted with remarkable courtesy and precision. The quality of their customer service was further complemented by an outstanding waiting area, one of the most comfortable and well-appointed I have encountered in any service establishment.
It is, in fact, it is almost regrettable that I purchased my Kia Soul at another dealership, since they were equally as nice, as the level of care and attentiveness displayed here suggests I would ... Read More DealerRater - Apr 21, 2026
The swrvice people were just great. Everyone Was quite interested in replacing my new transmission. Thanks
Made buying my car an easy and stress free experience. Very satisfied with everyone I dealt with
Was towed in for a flat. It lost air fast so they said I need to buy a new tire. Never looked for the leak. Had to pay for a second tow home and took the flat to where I bought it two weeks ago. It had a puncture in the tread they fixed in 20 minutes, free. I'm out over $180 for the tow. Thanks ☹️
Everyone was informative, personable and accommodating. Coben was a pleasure to deal with. He answered questions and was easy to talk with, also displaying a sense of humor. The work was completed in about an hour. Nothing but good things to say about Family Kia, its employees and the quality of their brand and service department.
Clean waiting area with free snack and drinks. The service was good and fast. I like it!
I am dealt with fairly and honestly. My car is serviced in a timely manner. The service representatives are friendly and knowledgeable.
They did great from the first contact at service desk to getting everything I needed done which was a lot to leaving in just 3 hours. Great team
The service was made more personal and was quicker than usual. I was kept informed and advised about the priority of the additional suggested services.
Very prompt and accommodating. They dont try and pressure you into purchasing services you dont need.
The dealership was very honest and upfront with me. The negotiations for the out the door price were also very truthful and fair, finding a good middle ground between us. They even came in with a better rate than I had obtained through my credit union. It was nice to have a positive dealer experience after dealing so many bad ones. I’m definitely putting them at the top of our shopping list for our next vehicle.
I went in and spent my birthday at the dealership and they were nothing short of amazing. Richard my car salesman made me feel so heard and understood. With my husband being out of town due to work, he had so much patience and was just all around AMAZING.